Conditions for return:

1.Please notify us of receipt of a Damaged / Defective product within maximum 24 hours of delivery.

2.Products/Items should be UNUSED.

3.Products should be returned in their original packaging in the same condition in which you received it. Product must also be in its original package.

4.It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.

5.To complete your return process, we will need a receipt or proof of purchase or invoice copy.

Refunds:

We will process the refund after receipt of the product by Divine Essence. All refunds will be routed through original payment gateway be it PAYTM, PAYPAL, or any other bank debit or credit cards accounts after adjusting the cancellation charges. Refund will be processed based on the mode of payment of the order.

1.Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.

2.Orders paid by net banking accounts will be credited back to bank account

3.For all other modes of payment, we will send a refund cheque. The cheque will be made in favor of the name as in the "billing name" provided at the time of placing the order

4.Once your return is received and inspected, you will receive an email about the status of your return.

5.In case, your return has been accepted, the refund amount will be processed immediately. A credit will be automatically applied to your credit card or original payment method within 3-7 working days.